|From left: MP of Bakri Er Teck Hwa and Complaint Mangament Unit Leader Phua Sau Ching|
MICMS is a complaint system set-up channel development based on Google Map technology. DAP Bakri Service Center started the development of the system prototype since 2009. However, due to low resolution satellite graphic provided by Google Map, this caused some difficulty for the specific location to be mapped. In order to solve the issue, Bakri MP Er Teck Hwa wrote to Google Map management group to highlight this important issue.
|The satellite image of Muar illustrates specific location of each drain blockage complaint|
With this system, Muar residents will be able to understand the development and progress of the infrastructure after a complaint has been lodged. When a resident makes his/her complaint to the DAP Service Center, the complaint will be logged into the system database. The location of the complaint will be then labelled into the system. The complainant can then monitor if that particular complaint has been resolved.
MICMS is now integrated into Bakri MP Er Teck Hwa's blog. Complainants can access the system through the left corner of the blog.
So far, the system has been categorized into 8 categories which are namely :-
1. damaged road complaint
2. garbage issue complaint
3. flooding issue complaint
4. damaged street lamp complaint
5. new street lamp application
6. damaged drains complaint
7. drains blockage complaint
8. miscellaneous complaint
Complainants can get access to each category by following the links provided and a map will appear with labels attached on it. The label in red represents unsolved complaint and the label in blue represents the issue had been solved. Complainants can click each label to know the detail for that particular complaint. This includes the complaint logging date and the road name and the address of that specific location amid the infrastructure.
MICMS is not a totally new concept. The same technology has been utilized by many Municipal Councils all over the world. In North America, many City Councils or Municipal Councils had started using similar kind of Municipal Infrastructure Management System (MIMS) for local infrastructure development and planning. The US Government even uses Google Map technology to alert the communities by displaying high crime zones, location of event occurrences，location of residency restrictions and so on.
Our Service Center is manned merely by a full-time worker and a part-time worker, by spending 500 working hours in three months' time to complete the whole system input and integration with very limited resources. The entire system design does not involve any purchase of new hardware equipment.
Member of Parliament for Bakri
Er Teck Hwa